Refund policy

1. Refund requests must be made within 14 days of delivery date. After 14 days from
delivery date you must contact ScaraBeads Customer Service to determine the best course of action. ScaraBeads will not issue refunds for products purchased through other entities, such as distributors or retail partners.

2. A copy of the ScaraBeads credit card purchase receipt, and a copy of the original
ScaraBeads invoice may be requested prior to ScaraBeads Customer Service issuing a Return Authorization.

3. Unit must be in like-new condition and returned in original packaging with all original
accessories, literature and other components. ScaraBeads reserves the right to reject any refund request if the product is received damaged or if any accessories, literature or other original components are missing.

4. A Return Authorization (RA) number must be obtained prior to returning the product;
to request an RA number, please email and provide the following information:
Name
Address
Phone
Reason for Refund
Date of Purchase
Unit Serial Number

5. Upon written receipt of the RA number, send product to: ScaraBeads
Attention: Non-Warranty Returns Department
RA #[RA number]
Husova 268
266 01 Beroun
Czech Republic

6. Please mark with the RA number on the outside of the package.

7. A copy of the ScaraBeads credit card purchase receipt, and a copy of the original
ScaraBeads invoice, should be placed inside the return package so that it is easily visible.

8. Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.

9. Products received that do not meet the above return criteria may be returned to the
customer via ground shipment.

10. You may be responsible for shipping costs for returning the product to ScaraBeads’s CzechRepublic, Beroun warehouse. Product should be shipped so that it can be tracked and/or insured; ScaraBeads is not responsible for products lost or damaged during return shipment.

11. Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.

12. Funds will be credited within 5 days of receipt of returned product pending
qualification and subject to above criteria.